Physical Address:
4170 B Place NW
Auburn, WA 98001 USA
Phone: 800-864-5543
253-373-0074
SALES
Mailing Address:
P.O. Box 8026
Bonney Lake, WA 98391 USA
Fax: 253-373-0100
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Independent Commerce > Frequently Asked Questions
Frequently Asked Questions
If your question is not answered here please contact us at 800-931-3133 or sales@independentcommerce.com
  1. What if I want you to make my website. Can I maintain it myself?
    Yes. You can maintain the site yourself. All tools to enable you to maintain your site are available in our services and prices section.You may need an HTML editor to make the HTML changes such as CuteHTML or Dreamweaver. You may need an FTP program to transfer your HTML files to your server. If you are hosting your site with us an FTP program is included with the hosting package. If you are not hosting with us, and do not have an FTP program we recommend CuteFTP.

  2. Can I gradually take over maintenance?
    Yes. Order whatever tools you need to begin taking over the maintenence of your website. We want you to be empowered to make changes whenever you want. We are more then happy to assist you during this transition.

  3. Do I own my website?
    Absolutely. We do not maintain ownership over your website files. When your website is completed you will receive a CD with all website files. Keep this as a backup. A distinction should be made between a HTML based website - a website that has actual HTML files that must be uploaded to a server and a template driven website - a site that allows you to configure certain features and type in product information. A template driven site uses your information in a template. You usually do not actually own the template and are completely dependent on the template to display your information.

  4. If I purchase any of your annual services, can I switch to a different service provider?
    You may switch to any other service provider at any time. But you will have prepaid for a years service from us. This prepaid amount is not refundable.

  5. I have an existing website. Can I just order your shopping cart? How will it work with my site?
    You can order as many services and products as you want. Every websites's needs are different. We are your complete solutions provider and can give you as many tools as you need. Our shopping cart is designed to seamlessly integrate into any existing website. It is completely customizable to match the look and feel of any existing website. You can choose a foreground and background color to match your website. Click here for more informaton on our feature packed shopping cart.

  6. Are these all the products you offer?
    No. We have listed the products we recommend. We recommend these particular products because we know they work. We use these for our programming, design, and eCommerce needs. If there is a particular product you are interested in and it is not listed please contact us at sales@independentcommerce.com and we will special order it for you.

  7. I need to change my pictures and order buttons frequently. How do I do this?
    There are two ways. You can maintain your website yourself. Or you can have Independent Commerce maintain your site for you.

    If you would like to have Independent Commerce to maintain it for you you will need to send us text, product, price and image changes. We will then update your site with these changes. The prices for these changes are the same as if we created a new button, price, image, or page. See our prices and services section.

    There is a $20 monthly minimum charge if you have us maintain your changes. You can order the changes through our SSL secured cart, and you will then be billed monthly based on the amount of changes you have ordered for the month. For Example: Buttons cost $2/button. If you order 4 buttons changes in a month you will be charged $20 at the end of the month. If you order 12 buttons changed in a month you will be charged $24 at the end of the month.

  8. What does Independent Commerce need to start making my website?
    We provide you with all the forms for you to fill out. These forms will provide us with all the information we need to get started building your website. Depending on the exact services you have ordered we may need any of the following:

  9. How do I get my pictures and text to you?
    We prefer you ship us a zip disk or CD containing your pictures of your logo and items you are selling. To be displayed they must be in a GIF or JPEG format. We do accept Paint Shop Pro or Photoshop formats. We can resize images appropriately inhouse.

    Please ship to:
    Independent Commerce
    4170 B Place NW
    Auburn, WA 98001

    Be sure to label your images to match your items, so they are easy to locate.

    If you simply need us to add a new order button, update text, or a price you can fax the information on the appropriate form to 253-373-0100.

  10. I ordered a service from you. What's the next step?
    Depending on the exact services you have ordered you will be contacted by email or phone from a Customer Service Representative. They will assist you in sending us the needed information to begin serving you.

  11. How long does it take for my site to be completed?
    It depends on how many items, order buttons, images, and pages you want on your website. For a website that has 20 pages, 200 order buttons, and 200 images we estimate around 2 weeks.

  12. When will I be billed?
    You will be billed once the site is completed, signed off by our Quality Assurance manager, and is ready for delivery.

    All services are binding once construction of your website begins. We will not begin work on your website until we have received all appropriate information from you such as text, images, and order button information.

  13. Why should I use Independent Commerce?
    We are your complete solutions provider. We can provide you with all the tools you need to have an effective website. We have extensive experience working with eCommerce websites, and have a proven format that assists in the success of a website. Your website will be easy to navigate, quick to load, and informative. We have created a shopping cart because we could not find the usefull features we needed in other shopping cart programs. These features include easy verification of a secure cart, password protected customer accounts, easy to use order forms, and customizable freight costs.

  14. Is the credit card verification automatic? - No we do not automatically verify the credit card information. We allow your customers to securely place their order and enter in a credit card number. We also allow you to securely retrieve the order and payment information. You will still need to manually run your credit card through your merchent account.

    We have chosen to do it this way because to automatically verify a credit card requires your customer to enter in contact and payment information in a very specific and limited way. If they enter it any other way it will be rejected.

    We feel that the point of a secure shopping cart is to allow customers to place orders as easily and securely as possible. If there are any barriers between your customer entering their information and clicking the Submit Order button you risk losing the sale.






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